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Contact support

Non-critical Issues

Our support offices, based in Australia, New Zealand and the United Kingdom, are open between 8:30 am - 5:00 pm in your local time zone.

For non-critical issues, please log in to the customer portal to use the self-help function or to raise a support request, and we will get back to you during your local business hours. If you don't have access to the portal, please contact our Customer Success team by phone.


Critical issues

If you have a priority A issue at any time where your system is down, or you are unable to complete critical tasks, please log a ticket immediately via the Customer Portal and then call us on your local tollfree support number below:

  • UK: 0808 234 1286
  • AU: 1800 049 945
  • NZ: 0800 523 376

Note: These numbers are monitored 24/7 to support critical issues.